Shipping policy

Australia Shipping

Once the order is processed your order will be shipped out the next business day. We use Australia Post which may take 3-7 days shipping time around Australia.

INTERNATIONAL SHIPPING POLICY

Processing and Delivery Times: We offer international shipping through trusted partners like Australia Post, ensuring the safe and timely delivery of your cherished Lydy's products worldwide. Please note that international orders typically require 2-3 weeks for delivery from the time of dispatch. To stay informed about the progress of your order, carefully monitor the tracking details provided in the dispatch confirmation email containing a tracking number.

Order Confirmation and Tracking:
Once your order is shipped, you will receive a confirmation email from us. This email will also include a tracking number that you can use to monitor the progress of your parcel.

Parcel Tracking and Potential Delays:
Kindly keep an eye on your tracking information, as there might be instances where your parcel encounters delays at customs or at your local post office. While such delays are rare, they can occur and are often beyond our control.
International shipping is taking approximately 2 weeks depending on your location.

Unclaimed Orders:
If your order remains unclaimed at your local post office for more than a week, it will be returned to our facilities in Australia. We kindly ask you to stay attentive to your tracking updates to prevent this situation.In the event that your parcel is not collected and is returned to our base in Australia, kindly note that customers will be held responsible for all associated postal fees. We believe in transparency and want you to have a positive experience with us. If you missed the delivery and the package is returned, please reach out to our customer support team, and we'll do our best to assist you in getting your Lydy's products safely delivered.

Resending Unclaimed Parcels:
Should your order be returned to us due to non-claim, please note that all costs associated with resending the parcel will be chargeable to you, the customer. We recommend reaching out to our customer support team if you require assistance in resending the parcel. 

Refund Policy for Unclaimed Parcels:
If you opt for a refund for an unclaimed parcel, please be aware that the original shipping fees will not be refunded. In addition, you will also be required to pay the Australia Post Return fee of $9.95. We value transparency in all transactions and want you to be fully informed about this aspect of our refund policy.

Customs Fees and Local Regulations: While we aim to make your shopping experience as seamless as possible, it's important to be aware that additional customs fees or import taxes may be applicable in your country. These charges are beyond our control and are determined by your local customs authorities. If you haven't received your order within the estimated delivery timeframe, we recommend contacting your local postal service or customs office to inquire about any potential fees or restrictions that might be affecting the delivery.

We appreciate your understanding of these international shipping policies. Our goal is to ensure your Lydy's purchase reaches you in excellent condition, and we're here to help you every step of the way. If you have any further questions or concerns, please don't hesitate to contact our friendly customer support team.

IN THE UK?
Order via the UK website www.lydy.co.uk