Refund policy

Refunds and Returns

We are all about reducing carbon footprint associated with delivery and handling but we also want to ensure you are using your Lydy. Choosing carefully and purchasing thoughtfully makes for less returns. If you have any questions please don't hesitate to contact us to answer any queries you may have. Email us hello@lydy.com.au or use the chat function.

Measuring your cups is the best way to know if  Lydy will fit. 

Lydy is a food storage items, so we can only accept returns of unused or faulty products - in their original packaging, free from any damage and in a re-saleable condition. As Lydy currently is sealed with a sticker, please carefully remove the sticker because if the box is broken we will be unable to accept the return.

Please contact us within 7 days to let us know, then return the unused item to us within 14 days of receiving your order. If 14 days has passed since your order was delivered, unfortunately we can’t offer you a refund for anything outside of a product fault. 

Please note: you will just need to pay the shipping fees to deliver Lydy back to us as we do not offer free shipping. You will be refunded your order minus shipping fees.

If you are unsure of purchasing Lydy check out our stockist list, bring along your mug to test the size and have a feel.

I GOT THE WRONG ORDER OR IT IS FAULTY

For any faulty items that arrive damaged, please get in touch within 7 days of receiving the item. Photographic evidence and proof of purchase is required for returns of any faulty items.
If we sent you the wrong order contact us immediately and we will arrange a swap.

No refunds available on sale items for change of mind.